E-Commerce Customer Support Specialist

Join Onemate Auto Accessories Sdn. Bhd. as an E-Commerce Customer Support Specialist and play a pivotal role in delivering exceptional online shopping experiences. Based in the vibrant hub of Canggu, Bali, you’ll be the first point of contact for customers, ensuring their queries are addressed promptly and professionally. This is your chance to make a tangible impact on customer satisfaction and drive sales growth.

At Onemate Auto Accessories, we are a leading e-commerce platform specializing in high-quality auto accessories. Our mission is to provide customers with a seamless shopping experience, from browsing our extensive product catalog to receiving their orders. As an E-Commerce Customer Support Specialist, you will be at the heart of this mission, leveraging your excellent communication skills and problem-solving abilities to resolve customer issues efficiently.

In this role, you will handle a wide range of customer inquiries, from product information and order tracking to returns and refunds. You will use our customer relationship management (CRM) system, Zendesk, and our e-commerce platform, Shopify, to manage and resolve customer issues effectively. This position offers a unique opportunity to work in a dynamic and fast-paced environment, where your contributions will directly impact customer satisfaction and business success.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
• Manage and track customer orders using our CRM system, Zendesk, and e-commerce platform, Shopify.
• Assist customers with product information, order tracking, returns, and refunds.
• Collaborate with the sales and marketing teams to ensure a seamless shopping experience.
• Monitor customer feedback and suggest improvements to enhance service quality.
• Stay updated with industry trends and best practices in e-commerce customer support.
• Participate in training and development programs to enhance your skills and knowledge.
• Maintain a high level of accuracy and attention to detail in all customer interactions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 2 years of experience in customer service, preferably in the e-commerce industry.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Strong problem-solving and analytical skills.
• Familiarity with CRM systems, such as Zendesk, and e-commerce platforms, such as Shopify.
• Ability to work well under pressure and meet tight deadlines.
• Proactive and customer-focused attitude.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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