Key Account Manager (KAM) - GrabFood Associate

Join Transportation Solutions Indonesia as a Key Account Manager (KAM) for GrabFood and play a pivotal role in driving the growth of our Merchant Organization. This is a unique opportunity for dynamic professionals who thrive in fast-paced environments and are passionate about building strong relationships with our merchant partners. Based in Kebayoran Lama, Jakarta Raya, you'll be at the heart of our operations, ensuring our merchants achieve their business goals and maximize their potential on the GrabFood platform.

As a Key Account Manager, you'll be responsible for managing a portfolio of high-value merchants, providing strategic guidance, and fostering long-term partnerships. You'll work closely with our merchants to understand their unique needs and develop tailored solutions that drive their success. With your deep industry knowledge and excellent communication skills, you'll be the go-to person for our merchants, helping them navigate the complexities of the food delivery business and achieve sustainable growth.

At Transportation Solutions Indonesia, we're committed to creating a supportive and collaborative work environment. We offer competitive salaries, professional development opportunities, and a dynamic culture that encourages innovation and excellence. Join us and be part of a team that's shaping the future of food delivery in Indonesia.

📋 Tanggung Jawab Pekerjaan

• Manage a portfolio of high-value merchants, ensuring they achieve their business goals and maximize their potential on the GrabFood platform.
• Develop and maintain strong relationships with merchants, providing strategic guidance and support.
• Conduct regular check-ins and performance reviews to assess merchant progress and identify areas for improvement.
• Collaborate with cross-functional teams to develop and implement marketing strategies that drive merchant growth.
• Monitor key performance indicators (KPIs) and provide regular reports to stakeholders.
• Stay up-to-date with industry trends and best practices, and apply this knowledge to support merchant success.
• Assist in the onboarding and training of new merchants, ensuring they have the resources and support they need to thrive.
• Foster a culture of collaboration and innovation within the Merchant Organization.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in a sales, account management, or business development role within the food delivery or retail industry.
• Proven track record of managing high-value accounts and driving revenue growth.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships.
• Strong analytical and problem-solving skills, with the ability to think strategically and tactically.
• Proficiency in using CRM software, such as Salesforce or HubSpot.
• Familiarity with the food delivery industry and the GrabFood platform.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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