Dining & Welcome Front Office Associate - Bale Udang Kuta

Join Bale Udang Bali, a premier dining destination in Kuta, as a Dining & Welcome Front Office Associate. In this role, you will be the first point of contact for our guests, ensuring a warm, professional, and memorable experience from arrival to departure. As a member of our front office team, you will handle reservations, check-ins, and check-outs, as well as manage guest inquiries and special requests. With your exceptional communication skills and attention to detail, you will create a seamless and enjoyable dining experience for our guests.

Bale Udang Bali is more than just a restaurant; it's a vibrant hub of culinary excellence and hospitality. Nestled in the heart of Kuta, our establishment offers a diverse menu featuring fresh seafood, traditional Balinese dishes, and international cuisine. We pride ourselves on our commitment to quality, innovation, and exceptional service. By joining our team, you will be part of a dynamic and supportive environment where your contributions are valued and your growth is encouraged.

In this role, you will work closely with our dining staff, management, and other departments to ensure that our guests receive the highest level of service. You will use our reservation system, guest management software, and other tools to efficiently manage guest information and transactions. With at least 2 years of experience in a similar role, you will bring a wealth of knowledge and expertise to our team. Your ability to multitask, adapt to different situations, and maintain a positive attitude will be instrumental in delivering outstanding service to our guests.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests upon arrival, ensuring they feel at home and valued.
• Handle reservations, check-ins, and check-outs, and manage guest inquiries and special requests.
• Use our reservation system, guest management software, and other tools to efficiently manage guest information and transactions.
• Collaborate with our dining staff, management, and other departments to ensure that our guests receive the highest level of service.
• Maintain a clean and organized front office area, and ensure that all necessary documentation is up to date and accurate.
• Provide exceptional customer service, and resolve any issues or concerns that may arise.
• Stay up to date with industry trends and best practices, and continuously seek opportunities to improve our service.
• Promote our restaurant and its offerings to potential guests, both online and in person.

🎓 Kualifikasi & Syarat

• At least 2 years of experience in a similar role, preferably in the hospitality or restaurant industry.
• Excellent communication and interpersonal skills, with the ability to interact with guests in a professional and friendly manner.
• Strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively.
• Proficiency in using our reservation system, guest management software, and other relevant tools.
• Familiarity with industry standards and best practices, and a commitment to delivering exceptional service.
• Ability to work well under pressure and in a fast-paced environment.
• Positive attitude and willingness to learn and grow.
• Fluent in English and Bahasa Indonesia.

🛠️ Keahlian

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