Entry-Level IT Service Desk Associate - Fresh Graduates Welcome

Kickstart your IT career with Technology Pryme Integrated Solutions, Inc. as a Service Desk Associate in the vibrant tech hub of Bali! This is a fantastic opportunity for fresh graduates to gain hands-on experience in a dynamic, fast-paced environment. As an Entry-Level IT Service Desk Associate, you'll be part of a dedicated team that provides first-line technical support to our clients, ensuring smooth operations and high customer satisfaction.

Based in Canggu, you'll work closely with our team to handle a variety of IT issues, from hardware and software troubleshooting to network problems. This role is perfect for those eager to build a solid foundation in IT support, with opportunities for growth and development. Join us and be part of a company that values innovation and employee growth.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Provide first-line technical support to end-users, resolving hardware, software, and network issues.
• Document and track IT incidents using tools like ServiceNow or similar ticketing systems.
• Assist in the deployment and configuration of new IT equipment and software.
• Collaborate with the IT team to escalate complex issues and ensure timely resolutions.
• Conduct basic troubleshooting and diagnostics to identify and resolve IT problems.
• Maintain accurate records of IT assets and inventory.
• Support IT projects and initiatives as needed, contributing to the overall success of the team.
• Stay updated with the latest IT trends and technologies to provide effective support.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Fresh graduates or recent graduates in IT, Computer Science, or related fields.
• Basic knowledge of IT fundamentals, including hardware, software, and networking.
• Familiarity with common operating systems (Windows, macOS, Linux).
• Understanding of basic networking concepts and protocols.
• Ability to work in a fast-paced environment with a strong attention to detail.
• Excellent communication and problem-solving skills.
• Willingness to learn and adapt to new technologies and tools.
• Ability to work both independently and as part of a team.

🛠️ Keahlian

Lowongan Terkait