CRM Leader - Customer Relationship Management Specialist

Join Pengiklan Anonim as a CRM Leader in the vibrant region of Gunungsari, Nusa Tenggara Barat and take the lead in driving customer engagement, retention, and satisfaction. This role offers a unique opportunity to shape our customer relationship strategy while working with cutting-edge tools like Salesforce and HubSpot. As a CRM Leader, you'll be at the forefront of enhancing customer interactions, ensuring our clients feel valued and understood. With a competitive salary of Rp 4.150.000 - Rp 6.200.000 per bulan, this is your chance to make a meaningful impact in a dynamic and growing company.

At Pengiklan Anonim, we are committed to fostering a culture of excellence and innovation. In this role, you'll have the chance to work closely with our sales and marketing teams to implement strategies that not only meet but exceed customer expectations. Your daily tasks will involve analyzing customer data, identifying trends, and developing personalized engagement plans. With a strong focus on continuous improvement, you'll play a pivotal role in ensuring our customers remain loyal and satisfied.

📋 Tanggung Jawab Pekerjaan

• Lead and manage the implementation of CRM strategies to enhance customer engagement and satisfaction.
• Analyze customer data using tools like Salesforce and HubSpot to identify trends and opportunities for improvement.
• Develop and execute personalized engagement plans for key customers.
• Collaborate with sales and marketing teams to align CRM strategies with business goals.
• Monitor customer feedback and ensure timely resolution of any issues.
• Conduct regular customer satisfaction surveys and analyze the results to drive continuous improvement.
• Stay updated with the latest CRM trends and best practices to ensure our strategies remain cutting-edge.
• Provide regular reports to the management on customer engagement metrics and CRM performance.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in CRM management, preferably in the advertising or marketing industry.
• Proven expertise in using CRM software such as Salesforce, HubSpot, or similar platforms.
• Strong analytical skills with the ability to interpret customer data and derive actionable insights.
• Excellent communication and interpersonal skills to build and maintain strong customer relationships.
• Certification in CRM or related fields is a plus.
• Familiarity with local market dynamics and customer preferences in Nusa Tenggara Barat is advantageous.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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